Dual Diagnosis in the NDIS: Supporting People with Overlapping Needs
- carli215
- Sep 10
- 3 min read
When a participant has both a disability and a mental health condition, it’s called dual diagnosis — and it’s more common than many people realise.
Under the NDIS, supporting someone with overlapping needs requires flexibility, understanding, and a person-centred approach. Because behaviours, moods, and support needs don’t fit neatly into boxes.
Let’s unpack what dual diagnosis means, why it matters, and how support services can help.
🔍 What Does “Dual Diagnosis” Mean?
In the NDIS space, dual diagnosis typically refers to someone who has:
A primary disability (e.g. intellectual disability, autism, Down syndrome)AND
A co-occurring mental health condition (e.g. anxiety, depression, PTSD, schizophrenia)
These two conditions interact — and can amplify one another. For example:
An autistic teen may also have anxiety or panic attacks
A participant with intellectual disability may experience trauma-related behaviours
A person with psychosocial disability may also have ADHD
This complexity can lead to miscommunication, unmet needs, or inconsistent support — unless the support team is trained to recognise both layers.
💬 Challenges People With Dual Diagnosis May Face
Participants with dual diagnosis may experience:
Emotional dysregulation or unpredictable mood changes
Social withdrawal or sudden outbursts
Sleep disruption or appetite changes
Overwhelm in community settings
Sensory sensitivities or trauma triggers
Difficulty naming or understanding their feelings
Misunderstanding by professionals who only see “behaviour”
They may also be more likely to be excluded from programs that aren’t designed for complex needs.
🧡 How We Support Participants With Dual Diagnosis at Loving Life
At Loving Life Support Services, we work with many participants who have overlapping support needs — especially autistic teens and young adults with psychosocial or emotional challenges.
We focus on:
✅ Emotional regulation tools (Zones of Regulation, coping cards, etc.)
✅ Consistency and structure across sessions
✅ Low-demand social environments with flexible pacing
✅ Positive, strengths-based communication
✅ Clear and calm routines that reduce anxiety and sensory overwhelm
✅ Staff training in both disability and mental health awareness
✅ Using visual supports and scripts when verbal communication breaks down
We also know that some days are harder than others — and that’s okay. Our job is to meet the participant where they’re at and support them with dignity, respect, and compassion.
🎯 What Makes Support Effective for Dual Diagnosis?
Support workers should:
Understand how disability and mental health can overlap
Avoid assumptions about behaviour
Use gentle prompts and predictable routines
Adapt communication style (visuals, scripts, affirmations)
Provide emotional co-regulation (calm tone, sensory tools, patience)
Work collaboratively with therapists, psychologists, and families
Hold space for the “grey areas” — progress isn’t always linear
It’s not about fixing someone. It’s about helping them feel safe and seen, so they can engage and grow on their terms.
📋 How Is Dual Diagnosis Supported in NDIS Plans?
Participants may have goals and funding related to both disability and mental health under:
Core Supports (daily support, social access)
Capacity Building – Improved Daily Living (psychology, therapy, life skills)
Improved Relationships (PBS or emotional support)
Social and Community Participation (confidence building, social programs)
Support Coordinators can help design plans that reflect both sets of needs.
🌱 Small Supports, Big Impact
For someone living with dual diagnosis, the smallest changes — a calm tone, a visual schedule, a sensory-friendly space — can make a huge difference.
At Loving Life, we understand that every participant is different. We offer flexible, trauma-informed support for teens and young adults with complex, layered needs — because everyone deserves the chance to feel safe, capable, and connected.
📍 Based on the Gold Coast
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