5 Questions You (or Your Support Coordinator) Should Ask a NDIS Provider
- carli215
- Sep 26
- 2 min read
Whether you're a participant, a parent, or a Support Coordinator, choosing the right NDIS provider can feel like a big decision. After all, the right fit can lead to growth, confidence, and connection — while the wrong one can leave people feeling unheard or unsupported.
Here are five simple but powerful questions that help you figure out if a provider is the right match — for your goals, values, and needs.
1️⃣ What experience do you have with participants like me (or my client)?
This is your chance to find out:
Have they worked with people of similar age, diagnosis, or support needs?
Do they understand sensory processing, behaviour support, or mental health?
Are they confident supporting communication needs like AAC or nonverbal participants?
👉 A good provider won’t just say “yes” — they’ll give examples of how they’ve supported others well.
2️⃣ How do you match support workers with participants?
A great support match is more than availability. Ask:
Do you consider personality, energy, gender, culture, or interests?
What happens if it’s not a good fit?
Do you allow meet-and-greets before supports begin?
👉 The provider should show flexibility, clear communication, and participant-led matching.
3️⃣ What kind of communication and reporting do you provide?
Transparency matters. Ask:
Will I get regular updates or session summaries?
How do you communicate with families, participants, or support coordinators?
How do you handle concerns or changes?
👉 Look for a provider who values clear, respectful, two-way communication.
4️⃣ How do you handle incidents or challenges?
This tells you a lot about their professionalism. Ask:
Do you have clear incident reporting and follow-up procedures?
Are staff trained in de-escalation and behaviour support?
How do you ensure safety and dignity during a difficult moment?
👉 Providers should answer this with calm, confident, and structured responses — not panic or avoidance.
5️⃣ What makes your NDIS Provider service different from other providers?
This isn’t just a marketing question. Ask:
What values drive your team?
How do you measure participant success?
What do participants say they love most about your supports?
👉 A good provider can talk about their approach, strengths, and unique culture — not just the services they offer.
🧡 At Loving Life, We Welcome These Questions!
We believe participants and families deserve to feel:
Informed
Respected
Safe
And completely comfortable with their support team
If you’re looking for a NDIS Provider on the Gold Coast and want to learn more about how we work, we’re happy to answer any (or all!) of the above.
📍 Based on the Gold Coast
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