What Are Support Ratios in the NDIS? (1:1, 1:2, 1:3 Explained)
- carli215
- Jul 28
- 2 min read
If you’ve ever read an NDIS service agreement or program flyer and seen terms like “1:2 support” or “1:3 ratio”, you’re not alone.
Support ratios are one of the most important — and misunderstood — parts of NDIS services. Let’s break down what they mean, and how to know which one is right for your family.
🤔 What Is a Support Ratio?
A support ratio refers to how many participants are supported by each worker.
For example:
1:1 = 1 support worker for 1 participant (individual support)
1:2 = 1 support worker for 2 participants
1:3 = 1 support worker for 3 participants
Higher ratios may also exist in some group programs (like 1:4 or 1:5), but they’re less common in personalised support settings.
✅ 1:1 Support — Individualised and Personal
This is the most intensive and tailored form of support.
Best for participants who:
Need help with emotional regulation, communication, or mobility
Are building confidence to engage in the community
Thrive with consistency and routine
Are working toward personal goals (e.g. life skills, transport training)
1:1 support is great for skill-building, quieter outings, and participant-led pacing.
🤝 1:2 Support — Shared Experience with Individual Attention
In this ratio, a support worker assists two participants at once — usually with similar interests or support needs.
Great for participants who:
Enjoy social interaction but still need some guidance
Can manage short waits or turn-taking
Like doing activities in pairs (e.g. bowling, lunch outings, low-key excursions)
It’s a nice balance of cost-effectiveness and shared connection — often used in school holiday programs and social clubs.
👥 1:3 Support — Social and Supported
This is often used in small group activities where participants are more independent and enjoy socialising.
Best for:
Teens or adults with stronger social skills
Low-support participants who don’t need constant 1:1 assistance
Group-based community access or structured program days
With the right participants and a skilled support worker, 1:3 can be both fun and effective — but it’s not the right fit for everyone.
❗ Why the Right Ratio Matters
The wrong ratio can lead to:
Overwhelm
Missed opportunities for learning
Unsafe situations (especially in the community)
That’s why we never take a one-size-fits-all approach at Loving Life. We assess each participant’s needs, preferences, and goals — and match them with the right ratio and the right support worker.
🧡 How We Handle Support Ratios at Loving Life
We offer:
✅ 1:1, 1:2, and 1:3 options depending on program and need
✅ Guidance on what’s most appropriate (without upselling)
✅ Small group sizes for safety and comfort
✅ Flexibility to adjust ratios if a participant’s needs change
✅ Clear communication with families and support coordinators
Our goal? Support that feels safe, connected, and empowering.
💬 Not Sure What Ratio You Need?
We’re happy to help you work it out.
📍 Based on the Gold Coast
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